Support Center
Questions about your account, a subscription, or one of our apps? We’ve got you covered. Browse the common topics below or reach out directly — a real person will get back to you.
Contact Us
Common Help Topics
Account & Sign-In
Trouble signing in or updating your profile? Make sure you are using the same email you registered with. You can reset your password from the sign-in screen. For anything else, email us and we will help you regain access.
Subscriptions & Billing
We offer a Free plan, a Monthly plan ($19/month), and an Annual plan ($179/year). Subscriptions purchased through the Apple App Store are billed to your Apple ID and renew automatically unless canceled at least 24 hours before the end of the current period. Manage or cancel anytime in your device Settings under your Apple ID subscriptions.
Cancelling or Changing Your Plan
On iOS, open Settings, tap your name, then Subscriptions, and select FitnessGeek to change or cancel. For plans purchased on our website, manage your subscription from your account dashboard or email us for assistance.
AI Features
Our AI workout generator and analysis tools are provided for general informational and educational purposes only. They are not a substitute for professional medical, fitness, or nutritional advice. Always consult a qualified professional before beginning any new program.
Technical Issues
If the app is crashing, loading slowly, or behaving unexpectedly, try closing and reopening it, then confirm you are on the latest version. If the problem persists, email us with your device model and a short description (screenshots help!) and we will investigate.
Which App Do You Need Help With?
The same support team helps with all FitnessGeek Solutions products, including the FitnessGeek Solutions app, FitGeek WOG (Workout Generator), TruthGeek, and the HVAC/R TechGeek App. When you email us, let us know which app you’re using so we can help you faster.
Looking for something else?